The question is , is it possible ??
According to me , it is definitely possible.
How will it start ??
They might develop ‘A.Is’ with a potential of replacing humans with low qualification. People who work in call centers are basically like robots with abstract motion. They have very low qualifications. Their work is to talk to people and respond to them by feeding their queries into a computer and replying with what the comp says. This can be easily done with the help of a robot. As far as resolving errors is concern, one or two humans can be appointed. Also A.I have no emotions, and hence they are not affected by the consumer's rudeness. They will be accurate in there response. Super computer brains have already outperformed humans in Chess
Achieving this wouldn't be that hard. It would be like a more complex version of SIRI. Eventually these bots will come to action. Due to this, the labour charges will also reduce. And hence things will get slightly cheaper. So, therefore this is possible and the world will get better as it takes place.
There are already many companies who use artificial intelligence at their call centers. The technology simply needs to be expanded so that all questions can be answered by robots. As the technology advances it will be more and more convenient.
What people say against it :
“Computers and robots may be getting more advanced, but there will always be cases where someone needs to talk to a person. There may be emergencies, computer glitches, and personal situations that a computer cannot interpret. Companies may save a lot of money using computers, but they will lose customers if they cannot get to an actual human person when necessary.”
“Artificial intelligence may increasingly serve customer service needs, but they will never fully replace human representatives. This is because most customers prefer humans and, therefore, companies will continue to have human representatives in order to keep customers happy. Not all companies will do this, but premium ones will, meaning human reps will never be fully eliminated.”
“I sure hope that AI doesn't take over all forms of human interaction, especially at call centers. Sometimes, you just need a human to speak with about an issue, and it would be especially hopeless if AI was the only option at a call center. The way they have it set up now, with partial AI and partial human contact, is the way to go.”
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