I'm always looking for input from the community about things they'd like to see in the Lync Dialing Rule Optimizer. I met Pat Richard at the MVP Summit this week and he needed help in the following scenario:
He has a customer who has a centralized Lync deployment located in the United States. There are several small offices located in other countries who connect to the US Lync server and use it for Enterprise Voice. He wanted the users in the small offices to be able to dial phone numbers as if they were logged into a local Lync server.
For example, a UK user wants to be able to dial local UK numbers by dialing 6 or 7 digits. They dial national numbers by prepending a 0. They know they have to prepend 00 for international calls. They don't want to have to dial 01144xxxxxxxx for what they perceive to be a local call.
After some thought, I've updated the Optimizer to be able to handle this situation. If you want to provide localized dialing rules for different countries, just do the following:
- Start with a clean Enterprise Voice slate
- Run the Optimizer against your Lync site using the generated script appropriate for your country, which will generate the necessary dialing rules for the country where your Lync server resides.
- Run the Optimizer for each country you want to create localized dialing rules and apply the generated script against your central Lync site.